ai-automation-consultant / Failure Lab

Ambiguous Discovery Owner

A workflow map says someone follows up, but no role owns the step.

Failure LabDashboard

Category

discovery

Difficulty

standard

Last Run

none

Incident Brief

Identify why the proposed automation cannot be scoped safely.

Broken State

The discovery notes include a follow-up step with no owner, trigger, deadline, or exception path.

Symptoms

  • The automation cannot decide when a lead is stale.
  • Two staff members assume the other person owns follow-up.

Trace

workflow.step=follow_up owner=null trigger=null
lead.status=waiting last_contacted_at=null

Diagnosis