ai-automation-consultant / Failure Lab

Scope Creep Not Logged

A client adds work verbally and the project loses its acceptance boundary.

Failure LabDashboard

Category

client-communication

Difficulty

standard

Last Run

none

Incident Brief

Diagnose why the project is now disputed even though the automation works.

Broken State

The original SOW covered lead intake, but two extra reporting features were promised in a call and never documented.

Symptoms

  • The client says reporting was included.
  • The delivery checklist only mentions intake, classification, and notification.

Trace

sow.scope=lead_intake client_request=weekly_reporting status=verbal
acceptance_criteria_missing=weekly_reporting

Diagnosis