ai-automation-consultant / Failure Lab
Proposal Missing Exclusions
A proposal is clear about deliverables but silent on excluded work.
Category
client-communication
Difficulty
intro
Last Run
none
Incident Brief
Identify the communication gap before the proposal is sent.
Broken State
The proposal includes automation setup but does not exclude CRM cleanup, historical import, billing changes, or after-hours support.
Symptoms
- The buyer assumes old CRM records will be cleaned automatically.
- The fixed price has no support or maintenance boundary.
Trace
proposal.exclusions=[] buyer_assumption=historical_import_included