ai-automation-consultant / Failure Lab

ROI Forgets Review Cost

Agent-assisted delivery looks profitable only because human review time was omitted.

Failure LabDashboard

Category

roi

Difficulty

standard

Last Run

none

Incident Brief

Find the missing cost in the agent economics recommendation.

Broken State

The agent option includes token cost but omits ten minutes of human review per run and rework for failed outputs.

Symptoms

  • The agent is recommended for every low-value request.
  • Actual support time exceeds the expected savings.

Trace

agent.costPerRun=0.04 reviewMinutes=0
actual.reviewMinutes=10 errorReworkUsd=18

Diagnosis